Cancellation & Refund Policy
We understand plans change. Discover Indus provides complete transparency, flexible date changes, and generous refund schedules so you can book with absolute peace of mind.
100% Risk-Free 48-Hour Cooling-Off Guarantee
Every tour reservation made with Discover Indus includes an unconditional 48-hour cooling-off period. If you change your mind within 48 hours of booking, you receive an immediate, 100% refund with zero administrative fees.
Standard Cancellation & Refund Schedule
Calculated from the date official written or portal notice is received relative to your tour start date.
| Notice Window | Cash Refund | Lifetime Tour Credit |
|---|---|---|
| Within 48 hours of booking | 100% Full Refund | 100% Credit Option |
| 60+ days prior to departure | 85% Refund | 100% Credit (Valid 24 mo) |
| 30 to 59 days prior | 70% Refund | 85% Credit |
| 15 to 29 days prior | 50% Refund | 70% Credit |
| 14 days or fewer | Non-refundable* | Transferable to friends/family |
*Cancellations under 14 days cover committed luxury fort accommodations, local government permits, private driver reservations, and non-recoverable expedition deposits.
Mountain Weather & Domestic Flight Guarantee
Domestic mountain flights to Gilgit and Skardu operate under Visual Flight Rules (VFR) and are occasionally subject to weather delay. If your scheduled domestic flight is grounded due to weather:
- Overland VIP Escort: Discover Indus immediately activates private luxury 4x4 overland transport via the world-renowned Karakoram Highway or Babusar Pass with zero surcharge.
- Itinerary Restructuring: Our field directors dynamically adjust hotel stays to ensure you never miss signature landmarks or cultural monuments.
- Unused Flight Refunds: Any refund issued by the airline for cancelled flight segments is credited directly back to you.
Flexible Rescheduling & Booking Transferability
Need to change your dates instead of cancelling? We permit one complimentary date change up to 30 days prior to departure for any available scheduled departure within 12 months. In addition, you may transfer your confirmed reservation to a family member or colleague with zero name-change penalties up to 7 days before departure.
How to Submit a Cancellation or Refund Request
You can initiate a cancellation through either of the following official channels:
Log into our self-service customer portal with your booking reference and email address to request cancellation or voucher conversion in two clicks.
Go to My Bookings Portal →Email our operations desk at discoverindus3@gmail.com or reach our WhatsApp line with your booking reference.
Approved refunds are credited back to your original payment method (bank account or credit card) within 5 to 7 business days.